Digi Assure

NRFSI

NISSAN RENAULT FINANCIAL SERVICES INDIA PRIVATE LIMITED, VBC Solitaire, 5th Floor, 47 & 49 Bazullah Road, T. Nagar, Chennai - 600017 | India

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Grievance

We are committed to addressing and resolving all your grievances. If you have any doubt, query, problem, or grudges against your insurance company or you are dissatisfied with any kind of the services or the product purchased, you can register your complaint in the following ways:

Renault Toll Free No : 1-800-315-4444 Nissan Toll Free No : 1-800-209-3456

You can write us a complaint letter and send it with the supporting documents to our registered office at 

VBC Solitaire, 5th Floor, 47 & 49 Bazullah Road, T.Nagar, Chennai - 600017

If we have not been able to resolve the issue and you wish to make a further suggestion or a complaint, please write to Grievenace Redressal Office   gro.insurance@nrfsi.com

Senior citizens may write to us at the following id: seniorcitizensupport.insurance@nrfsi.com

Not happy with your insurance company?

IRDAI Grievance Call Centre (IGCC)  can be accessed through  a toll free number 1800 4254 732 / 155255 for voice calls and complaints@irdai.gov.in through e-mail. The IGCC also provides details of the redressal systems of insurance companies whenever policyholders require them. Further, the IGCC also educates policyholders about the Insurance Ombudsman who provides a channel for fair disposal of complaints falling within the jurisdiction laid down.

Registration of Complaints in Bima Bharosa System by Policyholders:

Can directly register complaint in the Bima Bharosa Portal - https://bimabharosa.irdai.gov.in/

Can send the complaint through Email to complaints@irdai.gov.in.

Can call Toll Free No. 155255 or 1800 4254 732.

Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to:

General Manager

Insurance Regulatory and Development Authority of India(IRDAI)

Policyholder's Protection & Grievance Redressal Department – Grievance Redressal Cell.

Sy.No.115/1, Financial District, Nanakramguda,

Gachibowli, Hyderabad – 500 032.

Once the complaint is registered in to Bima Bharosa Portal , then details of complaint are passed on to respective insurance companies. Policy holder receives the confirmation email after registering the complaint along with IRDAI token no which helps in tracking of the complaint through Bima Bharosa Portal.

Only complaints from the insured or the claimants shall be entertained. The Cell shall not entertain complaints written on behalf of policyholders by advocates or agents or by any third parties.

Complainants are requested to submit complete details of the complaint as required in the complaint registration form.   *Click here to download the Complaint Registration Form. Without the required information called for in the Complaint Registration Form, IRDAI will not be in a position to register the complaint.